Refund policy

Here's a revised Return & Refund Policy that clearly states returns and refunds are not allowed, except when the item is defective, damaged, or incorrect:

Return & Refund Policy

At Zeedia Jewelry, we strive to provide high-quality products and excellent customer service. Please read our policy carefully before making a purchase.

Returns

We do not accept returns, exchanges, or cancellations once an order has been delivered.

All sales are final. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 days of receiving your order at jewelryzeedia@gmail.com.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect, damage, or incorrect item

After reviewing and verifying the issue, we will provide a full refund to your original payment method at no additional cost to you.

Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect product selection

  • Personal preferences regarding size, color, or style

  • Sale or discounted items

  • Gift cards

  • Personalized or custom-made products

Refunds for Approved Claims

If your claim for a damaged, defective, or incorrect item is approved, a full refund will be issued to your original payment method within 10 business days after approval.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at jewelryzeedia@gmail.com.

Contact Us

If you have any questions regarding this policy, please contact us at:

Email: jewelryzeedia@gmail.com

Note: If you sell to customers in the European Union, consumer protection laws may require you to honor certain cancellation and withdrawal rights. You may want to verify that this policy complies with the laws of the countries where you sell before publishing it.